Returns & Refunds Policy

At Mukhtalif, we want you to be completely satisfied with your purchase. If you are not, we are here to help with our flexible return and refund policy. Please review the following terms carefully.

1. Acceptance of Returns

We accept returns under the following conditions:

• Items must be unused, unworn, and in their original packaging, including all tags and labels.
• Returns must include the original receipt or proof of purchase.

2. Return Timeframe

You can return eligible items within 7 days of receiving your order. Returns initiated after 7 days will not be accepted.

3. Refund Method

Refunds are processed in the following ways:

• Original Payment Method: Refunds will be issued to the original payment method used during checkout.
• Refunds will be processed within 7-10 business days of receiving and verifying the returned item.

4. Defective or Damaged Items

If you receive a defective or damaged item, we sincerely apologize. Please follow these steps:

• Notify us within 7 days of receiving the item by contacting us at shop.mukhtalif@gmail.com
• Provide clear photos of the defective or damaged product for verification.
• Once verified, we will arrange for a replacement, repair, or full refund, including any shipping costs you incurred.

5. Shipping Costs

• Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
• For defective or incorrect items, we will provide a prepaid shipping label or reimburse the shipping cost.

6. Exceptions

Certain items are non-returnable and non-refundable, including:

• Custom or personalized orders
• Final sale or clearance items
• Intimate apparel, jewelry, or other hygiene-sensitive items
• Digital products or gift cards

7. Verification Process

To process a return, we may require:

• Proof of purchase (order confirmation or receipt)
• Photo evidence for defective or damaged items
• Return authorization from our customer service team

8. Customer Responsibilities

Customers are responsible for:

• Ensuring the item is securely packaged to prevent damage during return shipping
• Retaining the original packaging, tags, and labels until the return process is completed
• Shipping the return promptly to avoid delays

9. Contact Information

If you have any questions or need assistance with a return or refund, please reach out to us:

Email: shop.mukhtalif@gmail.com
Phone: +9182916 94210
Address: A-601, Bldg No – 2, Subash nagar, mmrda colony nahur, Bhandup West, Mumbai, maharashtra – 400078

Our customer service team is available 24/7 hours a day, 5 days a week (Monday to Friday) to assist you.

Thank you for shopping with Mukhtalif. Your satisfaction is important to us, and we strive to make the return process as seamless as possible.